All US Domestic orders will be shipped via USPS with Delivery Confirmation either First Class Mail or Priority Mail, whichever is most economical. You will receive a message from us regarding notice of shipment and tracking # once your order has shipped. *We are not held responsible for any packages lost, stolen or damaged en route. Shipping Insurance is available if you are interested, please contact us for more details. We try to use the least amount of packaging as possible in efforts to reduce waste and minimizing our “carbon footprint”. We use available recycled packaging and do not include a copy of the invoice (if you need a printed copy, please print your order invoice email). Rest assured your purchases will be packaged sufficiently and safely!
Refunds and Exchanges
Because of the nature of the products, we cannot accept returns. If for any reason you are not satisfied with your purchase, please contact us and we will be happy to work out an arrangements to ensure your complete satisfaction.
All ingredients in our products are listed in the item description. Please be aware of any known allergies before purchasing. If you have any further questions you can email us at: MotherTurtleHerbalsandGifts@hotmail.com
Please also note, we do not use artificial preservatives in our products, which means they are perishable. To prolong the shelf life of your products we make them in extremely small batches and ask that care is used in making sure your hands are clean before diving in, especially for moisturizers and lotions. That will ensure you are not introducing bacteria from your hands into your products. Store in a dark, cool place or refrigerate when able. When stored and cared for properly, you can expect your moisturizers and lotions to have a shelf life of approximately 6 months. Toners are made with actual plant material, so no need to be alarmed if they are earthy in color, they should be as they take on the color of the plants used in their creation.
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Additional Policies and FAQs
Due the handmade nature of my products, no two items will be exactly the same. Please keep this in mind when purchasing. I feel it is one of the things that makes handmade products so beautiful:)
*Do you accept custom orders?
Yes! We would be happy to make something just for you or a loved one, please contact us for details!
*Do you sell wholesale?
Yes! Please inquire if interested!
I hope you come back to check my shop frequently as new products arrive often. Thank you for consideration in making Mother Turtle Herbals & Gifts your destination for all your herbal needs!
People with high blood pressure, taking blood-thinning agents, have stomach or liver problems or women who are nursing or pregnant should consult their doctors before using any herbs. Certain herbs should be avoided in these circumstances. The information in my shop has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease. Please research these ingredients especially if you are pregnant, nursing or have health problems. It is not a substitute for medical advice. Information is based on general knowledge and is not meant as any type of ‘health claim’. The owner cannot be held responsible for any adverse results or reactions from the use of products, product ingredients or other instructions or advice mentioned in this website.